How to Pay Online | Common Questions

Answers to Your Most Commonly Asked Questions

How do I use the phone payment option?
To best use the interactive voice recognition software, we recommend you:

  • Speak slowly and enunciate
  • Eliminate background noise
  • Use the keypad to enter a dollar amount.
  • Use the * key as a decimal point.
  • Do not include the fee amount - the system will include that amount before
    you submit your payment.

How do I request documents once my payment is complete, such as: driver's license, crash report, vital record certificate, refuse sticker, etc.?
The Office of the Illinois State Treasurer is a payment vehicle for State and Local Government entities. Therefore, if you are requesting documents once your payment is complete, please contact the local office in which you made your payment to, to attain your documents requested.

What does the decline error message U83 mean?
U83 is a declination of payment from your card-issuing bank due to insufficient funds. Please note you may have enough credit for the principal amount, but not enough for the fee amount. Therefore the payment will decline insufficient. For information regarding your payment if you have received a declination of U83 "Decline," please contact your card-issuing bank to ensure the availability of funds - including the convenience fee amount - and that you have not exceeded your daily transaction limit.

What does the message "Error Communicating With Server" mean?
Please contact our office immediately at 1-866-831-5240 and have payments which received
this message available for review.

Why have I received an "Invalid Amount" error after submitting a payment?
The payment session has timed out. For security reasons, a payment session, from beginning to end, is retained for only thirty minutes. After that, all information is wiped and the payment will decline with the error in question.

Why has an "Invalid Exp Date" error message appeared after submitting a payment?
The expiration date was entered incorrectly on the payment information screen.

What does "Auth Timeout" mean?
Too much time elapsed during the authorization process after the submit button was clicked. This can occur on a dial-up modem and/or network connectivity between outside vendors has been disrupted. Please try making the payment again later.

Why have I received an "Invalid TRN" error message after submitting a payment?
A portion of the check routing number was keyed incorrectly. Please double check your payment information and try the payment again.

What do I do if I have made a duplicate payment in error?
Please contact the local office in which you made your payment to for further assistance in
reversing or crediting your transaction.

If you are experiencing technical difficulties when submitting your payment request, please do not duplicate your payment within 30 minutes of the prior transaction.

NOTE: The Illinois E-Pay system will NOT process voice authorization that card-issuing banks may provide you when you experience difficulty while making a payment. All payments, unless the E-Pay configuration is experiencing errors, will "Decline" and we will not manually allow voice authorizations to be forced through by the card-issuing bank.

 

 
   

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